At Kazemizu, we strive to ensure your satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.

Returns and Exchanges

• We accept returns and exchanges within 7 days of the delivery date.
• Items must be unworn, unwashed, and undamaged to be eligible for return or exchange.
• Personalized items are non-returnable unless there is a defect or error on our part.
• Returns or exchanges must be initiated within 7 days of the delivery date.

Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support team at support@kazemizu.store with your order number and details of the item(s) you wish to return or exchange. Our team will provide you with further instructions on how to proceed.

Refunds

Once your return or exchange is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping

Please note that customers are responsible for return shipping costs unless the return is due to an error or defect on our part.

Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at support@kazemizu.store. We’re here to assist you.